CLIENT SERVICES & MARKETING

Eileen Quek

Head, Client Experience & Administration

Resourceful, Adaptable, Result-Driven

Eileen brings a wealth of experience in marketing and advertising, having successfully applied her expertise across a variety of industries, including finance, retail, advertising, and unions. Her adaptability and strategic mindset have consistently contributed to her success in diverse roles, enabling her to navigate complex challenges and deliver measurable results.

During her time at NTUC, Eileen spearheaded major initiatives such as the U Associate Thought Leadership Seminar, a platform designed to bring together thought leaders from various fields and industries to foster the cross-pollination of ideas and drive innovation. Her ability to create engaging and collaborative environments ensured the seminar’s impact and relevance. Additionally, she was a key contributor to the record-breaking sales achieved by Robinsons Singapore from 2006 to 2010, where she utilised innovative marketing strategies and tactics to elevate the brand and drive customer engagement.

At Silvester Legal LLC, Eileen heads the Client Experience and Administrative departments, where she is instrumental in driving business improvement and fostering meaningful connections between the firm and its clients. Eileen focuses on delivering valuable legal insights to clients, equipping them with the knowledge they need to safeguard their legal interests and make informed decisions.

Beyond her client-facing responsibilities, Eileen is actively involved in business development and employee relations, contributing to the firm’s growth and fostering a collaborative work environment. She is passionate about aligning the firm’s strategic goals with initiatives that improve efficiency, enhance client relationships, and drive overall business success.

Amalia Suhaimi

Client Experience Manager

Innovative, Strategic, Driven

Amalia brings 20 years of experience in customer experience, communications, and organisational operations, with a career spanning the aviation, health tech, and legal sectors. She is a strategic storyteller, adept at crafting compelling narratives that drive meaningful engagement and tangible business outcomes. Her expertise spans brand and reputation management, strategic planning, project management, office operations, learning & development, HR, employee relations, and client management.

During her tenure at Delta Air Lines, Amalia established and led the Asia Pacific Media and Communications team, working closely with global leadership to enhance brand visibility and employee engagement across Singapore, Japan, Thailand and the United States. She represented Delta and its Executive Officers in high-level communications with corporate clients, spearheaded an Executive Business Summit, and successfully led organisational events and fundraising initiatives.

Transitioning into the legal sector, Amalia applied her skills in client engagement, process design, and organisational operations, bringing a fresh perspective to Silvester Legal LLC. She holds a Human Resources Business Partner certification, complementing her ability to thrive in dynamic, results-driven environments.

As Client Experience Manager, Amalia oversees the entire client journey, ensuring seamless onboarding, proactive communication, and long-term engagement. She is dedicated to delivering excellence at every touchpoint, fostering partnerships that reflect the firm’s commitment to client success and expertise in corporate and commercial law, and has contributed to the firm winning industry awards and recognitions.

Beyond client experience, Amalia leverages her marketing and communications expertise to help clients and partners tackle complex business challenges, elevate their brand, and implement impactful strategies. She has led high-performing teams, driven quality assurance initiatives, and designed training programs that empower individuals and foster organisational growth. Known for her strategic mindset, adaptability, and resourceful problem-solving, Amalia combines precision with creativity to deliver outcomes that matter.

Amalia is also deeply committed to community service. She volunteers with the Muslim Kidney Action Association Singapore and founded The Giving Unity, a community initiative that collaborates with grassroots leaders to provide nutritional food packs for low-income families in Singapore and Indonesia. In her community work, she has facilitated Resume Writing and Interview Skills workshops as part of a national movement organised by the People’s Association, conducted a Digital Art & Design Masterclass in partnership with Visit.org, a New York-based B-Corp, and PIMCO Global, raising funds to support food-insecure households in Singapore, and designed and led a Personal Branding workshop for at-risk teenage girls, helping them build confidence, develop a professional presence, and prepare for future opportunities.

Randall Lee

Office Manager

Well-Structured, Problem-Solving, Optimisation

With over 30 years of experience in both corporate settings and SMEs, Randall has developed a wealth of expertise in time and project management, system optimisation, and problem-solving. His career began in the retail industry, where he gained significant skills as a store manager at FairPrice before transitioning to Silvester Legal.

Randall’s diverse background also includes being a partner in a Food and Beverage business and serving as an office manager at a design agency, which has broadened his understanding of operational management within SMEs.

With a hands-on approach and a structured thought process, Randall is committed to contributing to Silvester Legal by fostering a comfortable, innovative, sustainable, and progressive work environment. This allows the legal team to excel in their ability to serve clients effectively and efficiently.

Ari Khalid

Office Manager

Collaborative, Dedicated, Innovative

With over 20 years of experience in the airline industry, Ari specialises in customer experience, employee engagement, communications, team leadership, change management, and operations management. He is passionate about creating welcoming interactions, fostering a positive work environment, and ensuring seamless end-to-end operational excellence.

As a member of the inaugural Employee Engagement Council for Delta Air Lines, Ari collaborated with employees, peers, and leaders in the United States to gather feedback and drive meaningful organisational change. His leadership style is grounded in servant leadership, prioritising the growth, performance, and well-being of his teams while empowering them to succeed.

In 2023, Ari was honoured as a Delta Chairman’s Club Honoree, the airline’s most prestigious award, selected by senior leadership in the United States. During his tenure with Delta’s Media Team, he also partnered on corporate communications and media initiatives, supporting high-profile campaigns and executive engagement.

At Silvester Legal, Ari brings his extensive expertise to oversee the Client Care and administrative teams, ensuring operations run smoothly and efficiently from start to finish. He excels in designing and managing change initiatives, optimising workflows, and driving employee engagement, delivering exceptional experiences for both clients and colleagues.

Rizza Bucang

Client Care Officer

Adaptable, Collaborative, Driven

Driven by a desire to deepen her legal knowledge and broaden her expertise, Rizza made the decision to move to Singapore, a hub of international commerce and law. This move offered her the invaluable opportunity to work closely with a diverse group of legal professionals, allowing her to gain unique perspectives and insights into international legal practices and systems.

During her time in Singapore, Rizza honed her organisational and administrative skills, enabling her to provide efficient and comprehensive legal support to teams and clients. Her experience has sharpened her technical abilities and deepened her understanding of the complexities involved in cross-border legal matters.

Looking ahead, Rizza’s goal is to continue growing both personally and professionally, evolving into a legal professional who is not only knowledgeable but also highly adaptable and flexible. She embraces change as an opportunity for growth and remains committed to delivering exceptional service in an ever-changing legal landscape.

Wirda Noor

Paralegal

Intuitive, Resilient, Ingenuity

I am a legal professional with close to a decade of litigation experience and a background in arbitration, debt recovery, personal injury claims, tort, professional negligence, criminal litigation, and dispute resolution, including but not limited to, shareholders’ disputes, indemnity claim disputes, contractual and employment disputes. I assisted in a variety of litigation matters at all levels of Courts in Singapore including the Singapore International Commercial Court, the Singapore International Arbitration Centre, and other tribunals.

My experience in the legal profession has moulded me into a meticulous, self-motivated, and hardworking individual. I thrive under pressure, and I adapt to challenges with ingenuity and resilience.