CLIENT SERVICES & MARKETING

Eileen Quek

Head, Client Experience & Administration

Resourceful, Adaptable, Result-Driven

Eileen brings a wealth of experience in marketing and advertising, having successfully applied her expertise across a variety of industries, including finance, retail, advertising, and unions. Her adaptability and strategic mindset have consistently contributed to her success in diverse roles, enabling her to navigate complex challenges and deliver measurable results.

During her time at NTUC, Eileen spearheaded major initiatives such as the U Associate Thought Leadership Seminar, a platform designed to bring together thought leaders from various fields and industries to foster the cross-pollination of ideas and drive innovation. Her ability to create engaging and collaborative environments ensured the seminar’s impact and relevance. Additionally, she was a key contributor to the record-breaking sales achieved by Robinsons Singapore from 2006 to 2010, where she utilised innovative marketing strategies and tactics to elevate the brand and drive customer engagement.

At Silvester Legal LLC, Eileen heads the Client Experience and Administrative departments, where she is instrumental in driving business improvement and fostering meaningful connections between the firm and its clients. Eileen focuses on delivering valuable legal insights to clients, equipping them with the knowledge they need to safeguard their legal interests and make informed decisions.

Beyond her client-facing responsibilities, Eileen is actively involved in business development and employee relations, contributing to the firm’s growth and fostering a collaborative work environment. She is passionate about aligning the firm’s strategic goals with initiatives that improve efficiency, enhance client relationships, and drive overall business success.

Amalia Suhaimi

Client Experience Manager

Innovative, Strategic, Driven

Amalia has over 15 years of experience in marketing and communications within the airline industry, specialising in customer experience, brand and reputation management, strategic planning, and project management. Her career has been defined by her ability to craft compelling narratives that spark meaningful conversations and deliver tangible business outcomes.

During her tenure at Delta Air Lines, Amalia established and led the Asia Pacific Media and Communications team, working closely with global leadership to build and promote brand visibility and employee engagement in both Singapore and the United States. She represented Delta and its Executive Officers in high-level communications with corporate clients, spearheaded an Executive Business Summit, and successfully led organisational events and fundraising initiatives.

With nearly two decades of professional expertise, Amalia is known for her strategic mindset, adaptability, and resourceful approach to solving complex challenges. Her transition into the legal sector brought a fresh perspective and allowed her to expand her skills into areas such as office operations, business development, HR, employee relations, and client management. This diverse experience, complemented by a professional certification in Human Resources Business Partner, has equipped her to thrive in dynamic, results-driven environments.

As Client Experience Manager at Silvester Legal LLC, Amalia oversees the entire client journey, ensuring seamless onboarding, proactive communication, and long-term engagement. She is dedicated to delivering excellence at every touchpoint and fostering strong partnerships that reflect the firm’s commitment to client success and its expertise in corporate and commercial law.

Beyond her role in client experience, Amalia leverages her marketing and communications expertise to help clients address their most pressing challenges and elevate their brands. She has demonstrated proven leadership by managing high-performing teams, driving quality assurance initiatives, and designing impactful training programmes that empower individuals and contribute to organisational growth.

Randall Lee

Office Manager

Well-Structured, Problem-Solving, Optimisation

With over 30 years of experience in both corporate settings and SMEs, Randall has developed a wealth of expertise in time and project management, system optimisation, and problem-solving. His career began in the retail industry, where he gained significant skills as a store manager at FairPrice before transitioning to Silvester Legal.

Randall’s diverse background also includes being a partner in a Food and Beverage business and serving as an office manager at a design agency, which has broadened his understanding of operational management within SMEs.

With a hands-on approach and a structured thought process, Randall is committed to contributing to Silvester Legal by fostering a comfortable, innovative, sustainable, and progressive work environment. This allows the legal team to excel in their ability to serve clients effectively and efficiently.

Ari Khalid

Office Manager

Collaborative, Dedicated, Innovative

With over 20 years of experience in the airline industry, specialising in customer experience, engagement, communications, team leadership, and operations management, Ari has always been passionate about creating welcoming interactions and fostering a comfortable, uplifting atmosphere.

As a member of the inaugural Employee Engagement Council for Delta Air Lines, Ari worked closely with employees, gathering feedback and collaborating with peers and leaders in the United States to drive meaningful change. A dedicated team leader, Ari prioritised the performance and well-being of direct reports, guiding them towards success.

In 2023, Ari was honoured to represent Singapore as an Honoree for Delta’s Chairman’s Club—the airline’s pinnacle award, selected by its leaders in the United States. Additionally, as part of Delta’s Media Team, Ari collaborated with leaders and counterparts in the US on corporate communications and photography initiatives.

At Silvester Legal, Ari brings extensive experience to enhance processes and office management. Ari’s focus is on developing seamless workflows that benefit both employees and clients, ensuring exceptional service and support.

Rizza Bucang

Client Care Officer

Adaptable, Collaborative, Driven

Driven by a desire to deepen her legal knowledge and broaden her expertise, Rizza made the decision to move to Singapore, a hub of international commerce and law. This move offered her the invaluable opportunity to work closely with a diverse group of legal professionals, allowing her to gain unique perspectives and insights into international legal practices and systems.

During her time in Singapore, Rizza honed her organisational and administrative skills, enabling her to provide efficient and comprehensive legal support to teams and clients. Her experience has sharpened her technical abilities and deepened her understanding of the complexities involved in cross-border legal matters.

Looking ahead, Rizza’s goal is to continue growing both personally and professionally, evolving into a legal professional who is not only knowledgeable but also highly adaptable and flexible. She embraces change as an opportunity for growth and remains committed to delivering exceptional service in an ever-changing legal landscape.

Wirda Noor

Paralegal

Intuitive, Resilient, Ingenuity

I am a legal professional with close to a decade of litigation experience and a background in arbitration, debt recovery, personal injury claims, tort, professional negligence, criminal litigation, and dispute resolution, including but not limited to, shareholders’ disputes, indemnity claim disputes, contractual and employment disputes. I assisted in a variety of litigation matters at all levels of Courts in Singapore including the Singapore International Commercial Court, the Singapore International Arbitration Centre, and other tribunals.

My experience in the legal profession has moulded me into a meticulous, self-motivated, and hardworking individual. I thrive under pressure, and I adapt to challenges with ingenuity and resilience.